• All payments are subject to HST

• Payment is due at the time of purchasing classes and memberships. 

• If there are any outstanding balances, your account will be blocked from registering for classes until reconciled.

• We are a cash free environment. We accept Visa, Mastercard, AMEX, and Debit Visa cards. 

Pricing applies to all locations — your membership can be used at any Sliving Pilates studios.

We do not offer refunds or returns on classes, memberships, or retail products/merch. All sales are final.  

• Upon arrival please remove your shoes in the designated area provided. 

• Check in with staff at the front desk by providing your name. If you wish to disclose any injuries, conditions or special needs, please do so at check in. 

• We recommend arriving 10 minutes early prior to class to ensure enough time to set up your reformer and get comfortable before class begins.

• For the safety of you and others in the studio room, there is no late-entry within 5 minutes after the instructor has started class, your class credit will be forfeited.

• If you are not in the studio within 5 minutes after class starts, your spot may be given to a client who is on the waitlist.

Signing up for classes prior:

• Drop-ins are welcome so long as there is space in the class. Please arrive at least 10 minutes early to check-in and be added to class. 

• You may sign up for classes online using your client profile account

Arrive On Time:

• Please arrive a minimum of 10 minute prior to class.

• If you are not in the studio within 2 minutes to class, your spot will be forfeited to a client who is on the waitlist.

On The Waitlist:

• Waitlisted clients may show up for class and take a spot if someone on the attendance list does not show up. 
  

Group Classes:

• Group Class registration can be canceled up to 12 hours prior to the start of class. 

• If a cancellation occurs within 12 hours to the start of class, your class will be forfeited. No refunds would be provided and will result in a loss of the session. 

• NO SHOW: If you do not show up for class, your class will be forfeited. No refunds would be provided and will result in a loss of the session.

Private Lesson Appointments:

• Private lesson appointments can be canceled up to 24 hours prior to the start of the appointment. 

• Late arrival for Personal Training sessions are permitted at the remainder of the allotted time left. Appointment extensions are not permitted. Meaning for a 1 hour session, should you arrive 20 minutes late, you will have 40 minutes remaining for your session. 

• Late cancellation or No-Shows for Personal Training sessions will result in a loss of the session. 

• No refunds are permitted on late cancel or no-show fees. There are no exceptions to this policy.

Auto-Renew Monthly Memberships. We have a strict 30-day notice cancellation policy for all monthly auto-renew memberships. Please provide 30 day notice from the next auto-renewal date to cancel your memberships.